9j99 Privacy Policy

1. Information We Collect

9j99 collects personal information in several ways: directly from you when you register an account or interact with the platform, automatically as you use our services, and from trusted third-party partners where necessary for verification and fraud prevention purposes. The categories of personal information we collect are set out below.

1.1 Registration and Account Information

When you create a 9j99 account, we collect the following information:

• Full legal name (as it appears on your national identity document)
• Date of birth (to verify that you are 18 years of age or older)
• Mobile phone number registered in Bangladesh
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)
• Residential address in Bangladesh

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect copies of the following documents to verify your identity, age, and place of residence:

• National Identity Card (NID) or passport
• Proof of address (e.g., utility bill or bank statement issued within the last three months)
• Confirmation of your registered mobile banking account (bKash, Nagad, Rocket, or Upay), confirming that the account is held in your own name

1.3 Financial Transaction Data

Every deposit, withdrawal, and wagering transaction on your 9j99 account generates a transaction record. We retain the following financial data:

• Deposit and withdrawal amounts in BDT
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction timestamps and reference numbers
• Account balance history
• Bonus credits issued and wagering progress records

Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable anti-money-laundering obligations.

1.4 Technical and Device Data

When you access 9j99, our servers automatically collect the following technical information:

• IP address
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL and pages visited within 9j99
• Session start and end times
• Geolocation data (country and city level, derived from IP address)

This technical data is used to detect fraud, verify geographic eligibility, optimise the platform experience, and generate aggregate analytics. It is not used to identify individual players in isolation without a legitimate operational purpose.

1.5 Customer Support Communications

When you contact 9j99's support team via live chat, email, or any other channel, we retain a record of the communication including the content of messages, timestamps, and any files or screenshots shared. These records are maintained to resolve disputes, improve service quality, and comply with our legal obligations.

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2. How We Use Your Data

9j99 uses your personal data only for purposes that are necessary, proportionate, and consistent with the legitimate operation of an online casino and sports betting platform. The table below summarises our key data processing activities and the legal basis for each.

9j99 does not use automated decision-making processes that produce legal or similarly significant effects on players without human oversight. Where automated systems flag an account for review (for example, due to a fraud detection alert), a qualified member of our compliance team will review the flag before any action is taken.

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3. Data Sharing and Disclosure

9j99 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share personal data only in the following limited and controlled circumstances:

3.1 Essential Service Providers

9j99 works with a small number of carefully vetted third-party service providers who process personal data on our behalf as data processors. These include:

• KYC and identity verification providers — to verify the authenticity of identity documents and confirm player age.
• Payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — to facilitate deposits and withdrawals. These partners process only the transaction and payment-method data necessary to complete the relevant transaction.
• Cloud hosting and infrastructure providers — to host platform data securely. All hosting partners are contractually bound to process data only on 9j99's instructions and to maintain appropriate technical and organisational security measures.
• Game technology providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — who may process limited technical session data (such as player session tokens) to operate their game software. These providers do not receive your full personal profile.
• Fraud detection and cyber-security services — to identify and prevent account takeovers, bonus abuse, and financial crime.

All third-party service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they are contracted to provide, and that require them to maintain data security standards consistent with 9j99's own policies.

3.2 Legal and Regulatory Disclosure

9j99 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies in Bangladesh where we are required to do so by law, by a binding court order, or by a legally enforceable demand from a government authority. In such cases, 9j99 will disclose only the minimum data necessary to comply with the legal requirement, and will inform the affected player of the disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material portion of 9j99's assets, personal data held by 9j99 may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, 9j99 will notify affected players via email prior to their data being transferred and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.

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4. Cookies and Tracking Technologies

9j99 uses cookies and similar tracking technologies (including local storage and session storage) on its platform. Cookies are small text files stored on your device that help us operate the platform efficiently, remember your preferences, and understand how players use our services. The table below summarises the types of cookies we use.

4.1 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that blocking strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies in the most common browsers are available from those browsers' official support pages.

9j99 does not use third-party advertising cookies or cross-site tracking cookies. The cookies set by 9j99 are scoped to the 9j99.app domain only.

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5. Data Retention and Storage

9j99 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, to comply with legal retention obligations, and to protect 9j99's legitimate interests in the event of a dispute. The following retention periods apply:

• Account registration data — retained for the duration of your account plus a minimum of five (5) years after account closure, in line with anti-money-laundering record-keeping obligations.
• KYC verification documents — retained for five (5) years from the date of verification, or from the date of account closure, whichever is later.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications — retained for three (3) years from the date of the communication, unless the communication relates to an ongoing dispute or investigation.
• Technical and session data (logs) — retained for twelve (12) months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records — retained for the duration of your account or until you withdraw consent, plus one (1) year thereafter as evidence of the consent.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for aggregate analytics purposes.

5.1 Data Storage Location

All personal data collected by 9j99 is stored on servers located in secure data centres. 9j99 takes all reasonable steps to ensure that personal data is stored and processed in a manner consistent with the security standards described in Section 6 of this Privacy Policy. Where data is processed by a third-party service provider, that provider is contractually required to maintain equivalent security standards.

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6. Security Measures

9j99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption on all pages and all data transmissions between your device and our servers.
• Encryption at rest for sensitive personal data, including KYC documents and payment method details, stored in our databases.
• Password hashing using industry-standard one-way hashing algorithms. 9j99 never stores your password in plain text and can never retrieve it — only reset it.
• Role-based access controls ensuring that only authorised personnel with a specific operational need can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities in our platform.
• Fraud detection systems operating in real time to identify unusual account activity and flag it for review before harm can occur.
• Staff training on data protection principles and security protocols, conducted regularly for all personnel who handle personal data.

6.1 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, 9j99 will notify affected players without undue delay via the email address registered to their account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures 9j99 has taken or proposes to take in response. 9j99 maintains an internal incident response plan that is tested and updated regularly.

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7. Your Privacy Rights

As a player on 9j99, you hold a number of rights over the personal data we hold about you. These rights are described below along with guidance on how to exercise them.

7.1 Right of Access

You have the right to request a copy of the personal data that 9j99 holds about you. We will provide this in a structured, commonly used format within 30 days of receiving your verified request. To submit a data access request, contact our support team via live chat or at [email protected] with the subject line "Data Access Request". We may need to verify your identity before processing the request.

7.2 Right to Rectification

If any personal data that 9j99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Many account details (such as your email address and phone number) can be updated directly within your account settings. For corrections to KYC-verified information (such as your name or date of birth), please contact our support team as additional verification may be required.

7.3 Right to Erasure

You may request that 9j99 delete your personal data where: the data is no longer necessary for the purpose for which it was collected; you withdraw your consent and there is no other legal basis for processing; or the data has been processed unlawfully. Erasure requests will be reviewed within 14 business days. Please note that 9j99 is legally required to retain certain data (including transaction records and KYC documents) for a minimum period of five years, and such data cannot be erased on request during that retention period.

7.4 Right to Restrict Processing

You have the right to request that 9j99 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of whether our legitimate interests override yours. During a restriction period, 9j99 will continue to store your data but will not actively process it for purposes beyond storage and the resolution of your request.

7.5 Right to Withdraw Marketing Consent

Where 9j99 processes your data for marketing purposes on the basis of your consent, you may withdraw that consent at any time. You can opt out of marketing communications by updating your preferences in your account settings, by clicking the unsubscribe link in any marketing email, or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact our Data Protection team via live chat on 9j99.app or by email at [email protected]. Please include your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within 3 business days and provide a full response within 30 days. Where the request is complex or we have received a large number of requests simultaneously, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

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8. Policy Updates and Contact

8.1 Changes to This Privacy Policy

9j99 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — such as a change to the categories of data collected, a new category of third-party sharing, or a change to your rights — 9j99 will notify registered players by email at least seven (7) days before the change takes effect. The updated Privacy Policy will be published at 9j99.app/privacy-policy with a revised "Last Updated" date. Your continued use of the 9j99 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

8.2 Children's Privacy

9j99 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that an account has been created by or for a person under 18, we will immediately suspend the account, delete any personal data collected in connection with it (subject to legal retention obligations), and return any deposits made. If you believe that a person under 18 has created an account on 9j99, please notify us immediately at [email protected].

8.3 Links to Third-Party Platforms

The 9j99 platform does not contain links to external websites or third-party platforms for general browsing purposes. Where links to third-party payment provider interfaces (such as the bKash or Nagad payment gateway) are presented during a transaction, those third-party platforms operate under their own privacy policies. 9j99 is not responsible for the privacy practices of third-party platforms and encourages you to review their policies before providing personal data.

8.4 Contact Us About Privacy

If you have any questions, concerns, or feedback about this Privacy Policy or about how 9j99 handles your personal data, please contact our support team:

• Live Chat: Available 24/7 on every page of 9j99.app
• Email: [email protected]
• Support Hours: 00:00 – 24:00 BST (UTC+6), every day

We are committed to resolving privacy-related concerns promptly and transparently. All privacy enquiries are handled by our dedicated compliance team, who will provide a substantive response within five (5) business days.

If you have any questions about this Privacy Policy, please contact our support team via live chat on 9j99.app or by email at [email protected]. Our team is available 00:00–24:00 BST (UTC+6) every day.